Our terms and conditions are set out below and cover the following:
You may have other rights by law and these Terms and Conditions do not affect these. This does not affect your statutory rights as a consumer.
Terms and Conditions of sale
1.1 In these conditions:
“Buyer” means the person who accepts a quotation of the Seller for the sale of the Goods or whose order for the Goods is accepted by the Seller.
“Goods” means the Goods (including any instalment of the goods or any parts for them) which the Seller is to supply in accordance with these Conditions.
“Seller” means GO-TO WORKWEAR LIMITED, Clifton Mill, Pickup Street, Oswaldtwistle, Lancashire, BB5 0EY.
“Conditions” means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Buyer and the Seller.
“Contract” means a contract for the purchase and sale of the Goods.
“Writing” includes telex, cable, facsimile transmission, E-Mail and comparable means of communication.
1.2 Any reference in these Conditions and provision of statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
1.3 The headings in these Conditions are for convenience only and shall not affect their interpretation.
- Basis of Sale
2.1 The Seller shall sell and the buyer shall purchase the Goods in accordance with any written quotation of the Seller which is accepted by the Buyer or any other written order of the Buyer which is accepted by the Seller, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and
conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the Buyer.
2.2 No variation in these Conditions shall be binding unless agreed in Writing between the authorised representatives of the Buyer and the Seller.
2.3 The Seller’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing. In entering into the Contract the Buyer acknowledges that it does not rely on any such representations which are not so confirmed.
2.4 Any advise or recommendations given by the seller or its employees or agents to the Buyer or its employees or agents as to storage, application, or use of the Goods which is not confirmed in Writing by the Seller is followed or acted upon entirely at the Buyer’s own risk, and accordingly the seller shall not be liable for any such advise
or recommendation which is so confirmed.
2.5 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice, or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
- Orders and Specifications
3.1 No order submitted by the Buyer shall be deemed to be accepted by the Seller unless and until confirmed in Writing by the Seller’s authorised representative.
3.2 The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any order (including any acceptable specification) submitted by the Buyer, and for giving the Seller any necessary information relating to the Goods within a sufficient time to enable the Seller to perform the Contract in accordance with its terms.
3.3 The quantity, quality and description of any specification for the Goods shall be those set out in the Seller’s quotation (if accepted by the Buyer) or the Buyer’s order (if accepted by the Seller).
3.4 If the Goods are to be manufactured or any process is to be applied to the Goods by the Seller in accordance with a specification submitted by the Buyer, the Buyer shall indemnify the Seller against all loss, damages, costs and expenses ordered against or incurred by the Seller in connection with or paid or agreed to be paid by the
Seller in settlement of a claim or infringement of any patent, copyright, design, trademark or other industrial or intellectual property or rights of any other person which result from the Seller’s use of the Buyer’s specification.
3.5 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable statutory or E.U. requirement or where the Goods are to be supplied to the Seller’s specification, which do not materially affect their quality or performance.
3.6 No order which has been accepted by the Seller may be cancelled by the Buyer except with the agreement in Writing of the Seller on the terms that the Buyer shall indemnify the Seller in full against all losses (including loss of profit), costs (including the costs of all labour and materials used), damages, charges and expenses incurred
by the Seller as a result of cancellation.
- The price of the Goods
4.1 The price of the Goods shall be the Seller’s quoted price or, where no price has been quoted (or a quoted price is no longer valid), the price listed in the Seller’s published price list current at the date of acceptance of the order. All prices quoted are valid for thirty days only or until earlier acceptance by the Buyer, after which time they
may be altered by the Seller without giving notice to the Buyer.
4.2 The Seller reserves the right, by giving notice to the Buyer at any time before delivery to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller (such as, without limitation, any alteration of duties, significant increase in the cost of labour, materials or other
costs of manufacture), any change in delivery dates, quantities or specifications for the Goods which is requested by the Buyer or any delay caused by any instructions of the Buyer or failure by the Buyer to give the Seller adequate information or instructions.
4.3 Except as otherwise stated under the terms of any quotation or in any price list of the Seller, and unless otherwise agreed in Writing between the Buyer and the Seller, all prices are given by the Seller on an ex-works basis, and where the Seller agrees to deliver the Goods otherwise than at the Seller’s premises, the Buyer shall be
liable to pay the Seller’s charge for transport, packaging and insurance.
4.4 The price is exclusive of any applicable Value Added Tax, which the Buyer shall be additionally liable to pay the Seller.
- Terms of Payment
5.1 Subject to any special terms agreed in Writing between the Buyer and the Seller, the Seller shall be entitled to invoice the Buyer for the price of the Goods on or at any time after delivery of the Goods unless the Goods are to be collected by the Buyer or the Buyer wrongfully fails to take delivery of the Goods in which event the Seller
shall be entitled to invoice the Buyer for the price at any time after the Seller has notified the Buyer that the Goods are ready for collection or (as the case may be) the Seller has tendered delivery of the Goods.
5.2 The Buyer shall pay the price of the goods less any discount to which the Buyer is entitled (but without any other deduction) within thirty days eom of the date of the Seller’s invoice and the Seller shall be entitled to recover the price notwithstanding that delivery may not have taken place and the property in the Goods has not passed to
the buyer. The time of payment of the price shall be of the essence of the contract. Receipt for payment will be issued only upon request.
5.3 If the Buyer fails to make any payment on the due date then, without prejudice to any other rights or remedy available to the Seller the Seller shall be entitled to;
5.3.1 cancel the contract or suspend any further deliveries to the Buyer;
5.3.2 appropriate any payments made by the buyer to such of the Goods (or the Goods supplied under any contract between Buyer and the Seller) as the Seller may think fit (notwithstanding any purported appropriation by the Buyer); and
5.3.3 charge the Buyer interest (both before and after any judgement) on the amount unpaid, at the rate of four per cent per annum above the average of the four major U.K. clearing banks base rate at the time, until payment in full is made apart of a month being treated as a full month for the purposes of calculating interest).
6.1 Delivery of the Goods shall be made by the Buyer collecting the Goods at the Seller’s premises at any time after the Seller has notified the Buyer that the Goods are ready for collection or if some other place for delivery is agreed by the Seller, by the Seller delivering the Goods to that place.
6.2 Any dates quoted for delivery of the Goods are approximate only and the seller shall not be liable for any delay in delivery of the Goods however caused. Time for delivery shall not be of the essence of the Contract unless previously agreed by the Seller in Writing. The Goods may be delivered by the Seller in advance of the quoted
delivery date upon giving reasonable notice to the Buyer.
6.4 Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the seller to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a
whole as repudiated.
6.5 If the Seller fails to deliver the Goods (or any installment) for any reason other than any cause beyond the Seller’s reasonable control or the Buyer’s fault, and the Seller is accordingly liable to the Buyer and the Seller’s liability shall be limited to the excess (if any) .of the cost to the Buyer (in the cheapest available market) of similar
Goods to replace those not delivered over the price of the Goods.
6.6 If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the buyers reasonable control or by reason of the Seller’s fault) then, without prejudice to any other right or remedy
available to the Seller, the Seller may;
6.6.1 store the Goods until actual delivery and charge the buyer for the reasonable costs (including insurance) of storage; or
6.6.2 sell the Goods at the best price readily obtained and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract.
- Risk and Property
7.1 The risk of damage or loss of the Goods shall pass to the Buyer;
7.1.1 in the case of Goods to be delivered at the Seller’s premises, at the time when the Seller notifies the Buyer that the Goods are available for collection; or
7.1.2 in the case of Goods to be delivered otherwise than at the Seller’s premises, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods.
7.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision in these Conditions, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other Goods agreed to be sold by the Seller to the Buyer for which pay
ment is then due.
7.3 Until such time as the property in the goods passes to the Buyer the Buyer shall hold the Goods at the Seller’s fiduciary agent and bailee and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the seller’s property but shall not be entitled to resell or use
the Goods in the ordinary course of its business.
7.4 Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), the Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the buyer or any third party
where the goods are stored and repossess the Goods.
7.5 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all monies owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) forthwith become due and payable.
- Warranties and Liabilities
8.1 Subject to the conditions set out below the Seller warrants that the Goods correspond with their specifications at the time of delivery and will be free from defects in material ad workmanship for a period of one month from the date of their initial use or three months from delivery, whichever is the first to expire.
8.2 The above warranty is given by the Seller subject to the following conditions;
8.2.1 The Seller shall be under no liability in respect of any defect in the Goods arising from any drawing, design, or specification supplied by the Buyer;
8.2.2 The Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, under normal working conditions failure to follow the Seller’s instructions (whether orally or in writing) misuse or alteration or repair of the Goods without the Seller’s approval;
8.2.3 The Seller shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment,
8.2.4 The above warranty does not extend to parts, materials or equipment not manufactured by the Seller, in respect of which the Buyer shall only be entitled for the benefit of any such warranty or guarantee as is given by the manufacturer to the Seller.
8.3 Subject as expressly provided in these Conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
8.4 Where the Goods are sold under a consumer transaction (defined by the Consumer Transaction (Restriction on Statements) Order 1976) the statutory rights of the Buyer are not affected by these Conditions.
8.5 Any claim by the which is based on any defect in quality or condition of the Goods or failure or correspond with specification (whether or not delivery is refused by the Buyer) being notified to the Seller within seven days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonably time after discovery of the defect or failure. If delivery is not refused, and the Buyer does not notify the Seller accordingly the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the buyer shall be bound to pay the price as if the goods have been delivered in
accordance with the Contract.
8.6 Where any valid claim in respect of any Goods is based on any defect in quality or condition of the Goods or their failure to meet specifications is notified to the Seller in accordance with these Conditions, the Seller shall be entitled to replace the Goods (or the part in question) free of charge or, at the Seller’s sole discretion, refund to
the Buyer the price of the Goods (or a proportionate part of the price), but the Seller shall have no further liability to the buyer.
8.7 Except in respect of death or personal injury caused by the Seller’s negligence the Seller shall not be liable to the Buyer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, under any express terms of the Contract, for any indirect, special or consequential
loss or damage (whether for loss of profit or otherwise), cost, expense or other claims for compensation whatsoever (whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of Goods or their use or resale by the Buyer and the entire liability of the Seller
under or in connection with the Contract shall not exceed the price of the Goods except as expressly provided in these Conditions.
8.8 The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the Goods if the delay or failure was due to any cause beyond the Seller’s reasonable control. Without prejudice to the generality of the for
going, the following shall be regarded as causes beyond the Seller’s reasonable control:
8.8.1 Act of God, explosion, flood, tempest, fire or accident;
8.8.2 War or threat of war, sabotage, insurrection, civil disturbance or requisition;
8.8.3 Acts, restrictions, regulations bylaws, prohibitions or measures of any kind, on the part of any governmental parliamentary or local authority;
8.8.4 Import or export regulations or embargoes;
8.8.5 Strikes, lockouts or other industrial actions or trade disputes (whether involving any employees of the Seller or of a third party);
8.8.6 Difficulties in obtaining raw materials, labour, fuel, parts or machinery;
8.8.7 Power failure or breakdown in machinery.
9.1 If any claim is made against the Buyer that the Goods infringe or at their use or resale infringes the patent, copyright, design, trademark or other industrial or intellectual property rights of any other person, then unless the claim arises from the use of any drawing, design or specification supplied by the Buyer the Seller shall indemnify
the Buyer against all losses, damages, costs and expenses awarded against or incurred by the Buyer in connection with the claim, or paid or agreed to be paid by the Buyer in settlement of the claim, provided that;
9.1.1 The Seller is given full control of any proceedings or negotiations in connection with any such claim;
9.1.2 The Buyer shall give the Seller all reasonable assistance for the purposes of any such proceedings or negotiations;
9.1.3 Except pursuant to a final award, the buyer shall not pay or accept any such claim, or compromise any such proceedings without the consent of the Seller (which shall not be unreasonably withheld);
9.1.4 The Buyer shall do nothing which would or might invalidate any policy of insurance or insurance cover which the Buyer may have in relation to such infringement and this indemnity shall not apply to the extent that the Buyer recovers any such sums under any such policy or cover (which the Buyer shall use its best endeavours to do);
9.1.5 The Seller shall be entitled to the benefit of, and the Buyer shall accordingly account to the Seller for, all damages and costs (if any) awarded in favour of the Buyer which are payable by, or agreed with the consent of the Buyer (which consent shall not be unreasonably withheld) to be paid by,
any other party in respect of any such claim; and
9.1.6 Without prejudice to any duty of the Buyer at common law, the Seller shall be entitled to acquire or take such steps as the Seller may reasonably require to mitigate or reduce any such loss, damages, costs or expenses for which the Seller is liable to indemnify the Buyer under this clause.
10 Insolvency of the Buyer
10.1 This clause applies if;
10.1.1 The Buyer makes any voluntary arrangement with its creditors or (being an individual or firm) becomes bankrupt or (being a Company) becomes subject to an administration order or goes liquidation (otherwise then for the purposes of amalgamation or reconstruction); or
10.1.2 An incumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Buyer; or
10.1.3 The Buyer seizes or threatens to seize, to carry on business; or
10.1.4 The Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.
10.2 If this clause applies then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Buyer, and if the Goods have been delivered but not paid for the price shall become immediately due and
payable notwithstanding any previous agreement or arrangement to the contrary.
11.1 Any notice required or permitted to be given by either party to the other under these Conditions shall be in Writing addressed to that party at its registered office or principal place of business or such other address and may at the relevant time have been notified pursuant to this provision to the party giving the notice.
11.2 No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.
11.3 If any provision of these Conditions is held to be by any competent authority to be invalid or unenforceable in the whole or in part the validity of the other provisions of these Conditions and the remainder of the provisions in question shall not be affected.
11.4 Any dispute arising under or in connection with these Conditions or the sale of the Goods shall be referred to arbitration by a single arbiter appointed by agreement or (in default) nominated on the application of either party by the President for the time being of in accordance with the Rules of Law.
11.5 The Contract shall be governed by the Laws of England, and the Buyer agrees to submit to the non-exclusive jurisdiction of the English Courts.
- & O.E. CONDITIONS OF SUPPLY AND SALE
ALL GOODS SUPPLIED REMAIN THE PROPERTY GO-TO WORKWEAR LIMITED UNTIL SUCH TIME AS THEY HAVE BEEN PAID FOR IN FULL. IF ON RECEIPT, THE GOODS SUPPLIED ARE FOUND TO BE DAMAGED OR TO CONTAIN A SHORTAGE, GO-TO WORKWEAR LIMITED MUST BE ADVISED IN WRITING WITHIN
3 DAYS OF THE SAID DELIVERY OTHERWISE NO CLAIMS WILL BE ENTERTAINED. UNDER NO CIRCUMSTANCES WILL PRINTED OR EMBROIDERED GARMENTS BE ACCEPTED AS RETURNS.
This website is owned and operated by Gotoworkwear Ltd a workwear supplier, It is our intention to provide the very best in customer service 24 hours 7 days a week. If you have any comments, suggestions or wish to contact us, please fill out the customer contact form under the header ‘Contact Us’. We will try our very best to respond to your message as soon as possible or at the latest, within 24 hours.
We are Gotoworkwear Ltd, a UK workwear supplier registered in England under number 9669804 VAT Registration Number:216 6778 82
Our registered office is:
If you have any complaints about our service or any goods or services you purchase from us please email us at email@example.com or write to the address above.
Company Registration Number:9669804
VAT Registration Number: 216 6778 82
What Are Cookies?
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Opting Out of Cookies
If you prefer, you can restrict, block or delete cookies by changing your browser settings this shouldn't affect your ability to use our store.
Cookies we use:
Our webstore is powered by shopify and uses the follwing cookies;
Name :: Purpose :: Data Kind :: Sessional or Persistent
_session_id storefront :: Allows Shopify to store information about your session (referrer, landing page, etc..) :: Unique Token
_shopify_visit storefront and checkout.shopify.com :: Used by our internal stats tracker to record the number of visits to the shop :: None :: Persistent for 30 minutes from the last visit
_shopify_uniq storefront and checkout.shopify.com :: Counts the number of visits to a store by a single customer :: None :: Expires midnight (relative to the visitor) of the next day
cart storefront :: not used on our site
_secure_session_id storefront :: Stores session information for the checkout process :: Unique token :: Sessional
storefront_digest storefront :: If the shop has a password, this is used to determine if the current visitor has access :: Unique token :: Indefinite
PREF :: Google :: Tracking who visits the store and from where :: Persistent for a very short period
We use industry-leading technology (such as SSL) to keep your information safe. PayPal automatically encrypts your confidential information in transit from your computer to ours using the SecureSockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
All prices stated exclude VAT @ 20%.
Some clothing items are exempt from VAT. These can be children’s clothes and also certain safety boots & hardhats
We reserve the right to change the price of any item without notice or reason.
We aim to dispatch workwear orders placed by 2:00pm the same day, for next day delivery within the UK mainland. However, we ask that you allow 3 to 5 Working Days for delivery during busy periods.
We carry a vast range of stock for all items on our website; however there are times when we receive an influx of orders for a particular product that results in us having to replenish our stock from suppliers, or the amount required exceeds our current stock levels. In situations where this occurs, items are normally dispatched within 3 to 10 Working Days. We will always let you know at the quoting stage whether or not an item will need back ordering from our own manufacturers/suppliers.
If we accept your payment, process your order and then discover that within this time-frame, your item has gone out of stock, or we cant fulfill your full requirement, we will contact you and give you the option to cancel your order , and refund you accordingly should you chose to do so. Or we will give you the option to wait until the item/s comes back into stock, and deliver once available. The nature of supply means that sometimes the manufacturer can discontinue an item. In this case we will cancel the order permanently, and try to offer you an alternative if one is available.
We will ship your order in part or in full at your request when this happens.
Gotoworkwear takes no responsibilities for delays beyond our control, and accept no responsibility for costs incurred by customers due to late delivery, or none delivery.
Variations in rates
Delivery within the UK mainland can vary in some locations such as; Northern Ireland, Scottish Highlands and the Scottish Islands. We will always notify of any additional carriage costs and you will be contacted by a member of our customer services team.
For clarification, the Scottish Highlands are defined as postcodes; AB30-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41 and PH49-50.
Whereas the Scottish Islands are defined as postcodes; HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44 and ZE1-3. If you're considering placing an order that requires a delivery outside the united kingdom and need anymore information please get in touch.
Shipping methods can vary depending on your part of the world, however we only use reputable companies such as; Dpd, royal mail etc In all instances parcels are sent securely and are tracked where possible so we know the location of every item from leaving our depot to arriving at your door, you can ask for a tracking number at any time after an item has been sent. On very rare occasions parcels may take a little longer to arrive due to harsh weather and other unforeseen circumstances, we ask for patience in these times & assure you we will endeavour to get your items to you as soon as possible.
The delivery information stated on our front page is to be used as a general guideline.We may process customer orders in a number of packages at no extra cost to the customer in order to provide a good level of service and to ensure that items are delivered on time and as economically as possible.
Royal Mail Postage
For small orders that are generally light and small in weight,Gotoworkwear Ltd could send these orders via a Royal Mail tracked service. We reserve the right to upgrade your postal options at no extra cost to you the customer, for economic reasons.
All products ordered & paid for before 2:00pmpm Monday - Friday will be delivered next working day (excluding Saturday, Sunday and bank holidays)
This also excludes garments that require embroidering or printing, or are superseded by postal instructions on product listing pages.
The cost for next day before noon delivery to a single address is £6.95(exc VAT) .
Central Scotland & N Ireland Next day service is £6.95(exc VAT)
If an item is low on stock we will inform you at the quoting stage, if this item will need to be back ordered and there-fore for cant be delivered in this time scale.
Items purchased for next day delivery will be usually delivered by Dpd or FedEX delivery service tracked and a signature will be required. It is the customers responsibility that, on the day of the delivery, someone can take receipt of bought items. After the second delivery attempt, items will be returned and additional postage costs will be incurred or deducted in the case of a refunded item.
2 Day Service
To lighten the cost of postage, Gotoworkwear Ltd offer a DPD 48 hour courier service. (excluding Saturday, Sunday and bank holidays) This excludes garments that require decorating, or are superseded by postal instructions on product listing pages. This service costs £4.35(exc VAT)
Items purchased for 2 day delivery will be delivered by Interlink delivery service tracked and a signature will be required. It is the customers responsibility that, on the day of the delivery, someone can take receipt of bought items. After the second delivery attempt, items will be returned and additional postage costs will be incurred or deducted in the cased of a refunded item. Deliveries can take place between 7am and 6pm.
summary for 2 day service.
£3.95 (exc VAT) ECONOMY - 48 business hours service.
£9.95 (exc VAT) STANDARD - Republic of Ireland 48 hour business service.
Non Geographic locations
gotoworkwear Ltd will not deliver parcels to a non-geographic postcode. Examples of these are PO Boxes and BFPO numbers. Should you wish to purchase anything from us and you do not have an alternative address, please contact us and we will process your request manually.
gotoworkwear Ltd will not be held responsible for items delayed in the post intended for delivery before 25th December. No refund will be credited for a delayed postal service that is out of gotoworkwear's control. It is therefore recommended all purchases are made in good time before the festive holiday.
Claims for non delivery of goods must be made in writing within 7 days of the invoice date.
Items lost in transit will be investigated and replacements or a full refund honored upon the outcome of the investigation.
Cancellation of Goods
For carrier selected deliveries, the buyer needs to contact gotoworkwear Ltd the day after the purchase but no later than 14.30. If your item has not been shipped, we will cancel your order without charge. For items that have already been shipped, please read our 'Return of goods section'
14 Day Money Back Guarantee
We want to be sure you're absolutely happy with the Work-wear you buy from us. Should you purchase an item and later decide it's not suitable, you're welcome to return it to us within 14 days for a full refund (excluding initial premium rate postage charge) or to exchange it for another product.
There are of course a few provisos; the item you're returning must meet the following conditions:
- Must not have been worn
- Still in New Condition (re-saleable)
- Complete in its original packaging
- Include original tags and labels
- Must not be a personalised garment
- Must not smell or be stained
You must contact us via phone or email to obtain a returns number before returning any goods. You will be required to pay the carriage charges upon exchanging items.
If you have purchased goods on a bulk buy rate and you return goods that then take the original order below the bulk buy rate you will then be charged the difference.
You will usually receive your refund or replacement within 7 days of us receiving the item back in our store. However, during busy periods this may take a little longer, in which case a member of staff will be in touch to keep you informed.
Goods can be returned for credit by prior arrangement and with the associated invoice number present with the returned item. The condition of the item will only be eligible for a refund upon receipt of the returned item within 14 days of invoice date and in its original packaging with all tags and labels in place suitable for resale. This means either the packaging or item shall not smell, noticeably worn, stained, marked, altered or ripped.
* If the sale price of goods qualifies for free postage, gotoworkwear Ltd will withhold £7.95 on returns for our cost in sending the goods out on a premium service initially.
It is the buyers responsibility to pay for & return the item by whatever means, making sure no damage can become of the item. gotoworkwear Ltd will not take responsibility for items lost in transit when being returned from the buyer. It will be the buyers responsibility to investigate any items lost in transit.
Should the goods be returned in an unsatisfactory condition, photographs will be sent to the customer with an explanation of why it will not be credited / refunded. It is the buyers responsibility to pay additional costs to recover the returned item, should it be returned in an unsatisfactory condition.
Products we’re unable to accept returns for
We don’t offer returns or refunds on customized items unless they are faulty. Once an embroidery or printing order has been finished, it cannot be cancelled, we recommend ordering a sample before processing a large order to make sure your happy with the sizing and quality of the garment and embroidery before committing fully, contact us for setup/samples cost details.
Goods should be checked immediately and in the event of any shortage, loss or damage, Gotoworkwear ltd must be notified a soon as possible by telephone or email or at the very latest 3 business days after the receipt of the order.
Upon inspection of a genuine fault, a replacement will be processed. If the item is out of stock, a full refund will be processed.
The customer shall be responsible for checking and ensuring his or her’s bought product(s) are appropriate for the use in which they are intended. This includes checking data sheets with bought items before use. gotoworkwear Ltd holds no responsibility for persons harmed while conducting hazardous duties. Data sheets will be emailed to customer upon order placement in pdf format, alternatively a copy of the data sheet/s can be posted on request.
Sale of Personal Protective Clothing Products Outside the EU
Categorized products intended for use as personal protective clothing (PPE) shall not be sold to countries outside the EU for reasons of differences in legislation and legal implications.
Every effort has been made to ensure that the information on this website is correct, however, we are continuously upgrading and developing our products and services so we reserve the right to change specifications without notice. The decorative images used throughout Gotoworkwear ltd's website bears only the type of clothes gotoworkwear ltd sell but does not always resemble the actual products on the photo banners.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforce-ability of the remainder.