Returns And Refunds

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Returns And Refunds

14 Day Money Back Guarantee

We want to be sure you're absolutely happy with the workwear and clothing you buy from us. Should you purchase an item and later decide it's not suitable, you're welcome to return it to us within 14 days for a full refund (excluding initial premium rate postage charge) or to exchange it for another product.

There are of course a few provisos; the item you're returning must meet the following conditions:

  • Must not have been worn
  • Still in New Condition (re-saleable)
  • Complete in its original packaging
  • Include original tags and labels
  • Must not be a personalised garment
  • Must not smell or be stained

You must contact us via phone or email to obtain a returns number before returning any goods. You will be required to pay the carriage charges upon exchanging items.

If you have purchased goods on a bulk buy rate and you return goods that then take the original order below the bulk buy rate you will then be charged the difference.

You will usually receive your refund or replacement within 7 days of us receiving the item back in our store. However, during busy periods this may take a little longer, in which case a member of staff will be in touch to keep you informed.

Goods can be returned for credit by prior arrangement and with the associated invoice number present with the returned item. The condition of the item will only be eligible for a refund upon receipt of the returned item within 14 days of invoice date and in its original packaging with all tags and labels in place suitable for resale. This means either the packaging or item shall not smell, noticeably worn, stained, marked, altered or ripped.

* If the sale price of goods qualifies for free postage, Go-to Workwear Ltd will withhold £7.95  on returns for our cost in sending the goods out on a premium service initially.

It is the buyers responsibility to pay for & return the item by whatever means, making sure no damage can become of the item. gotoworkwear Ltd will not take responsibility for items lost in transit when being returned from the buyer. It will be the buyers responsibility to investigate any items lost in transit.

Should the goods be returned in an unsatisfactory condition, photographs will be sent to the customer with an explanation of why it will not be credited / refunded. It is the buyers responsibility to pay additional costs to recover the returned item, should it be returned in an unsatisfactory condition. 

Products we’re unable to accept returns for

We don’t offer returns or refunds on customized items unless they are faulty. Once an embroidery or printing order has been finished, it cannot be cancelled, we recommend ordering a sample before processing a large order to make sure your happy with the sizing and quality of the garment and embroidery before committing fully, contact us for setup/samples cost details.   

Faulty Items

Goods should be checked immediately and in the event of any shortage, loss or damage, Gotoworkwear ltd  must be notified a soon as possible by telephone or email or at the very latest 3 business days after the receipt of the order.

 Upon inspection of a genuine fault, a replacement will be processed. If the item is out of stock, a full refund will be processed.

PLEASE READ OUR FULL TERMS AND CONDITIONS - Goto Workwear Ltd - Workwear supplier